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Terms and conditions of use
The purchase of glasses for sale on the website renatobalestraeyewear.com is consequential to the conclusion of a contract of sale between the user of the site and the company MEGS OCCHIALI with registered office in Via A. Diaz, 24 – 80134 – Naples (NA) VAT No.08969141210. The Company is always contactable by email at info@renatobalestraeyewear.com and by phone, during office hours, toll free number 800 111 222

The sale contract is concluded on the Site “on-line”, that is, it is a distance contract, or the legal transaction concerning movable goods concluded between the Company and the User within a distance selling system organized by the Company that, for this contract, uses the distance communication technology called “internet”. The contract of sale is concluded with the acceptance by the Company of the order placed by the User on the Site. The User’s order, being subject to the availability of the models of Products requested, as well as the place of delivery and other factors, constitutes the proposal that may be accepted or rejected by the Company at its sole discretion. Acceptance by the Company occurs through the order confirmation which is sent to the email address indicated by the User following receipt of the order. In case of non-receipt by the user of the Order Confirmation, the same will be considered refused by the Company. Obviously without prejudice to the possibility of an express refusal sent by any means (therefore also using ordinary e-mail) by the Company.

By sending the purchase order through the Site, the User declares to have read these conditions of sale and payment conditions and to accept them in full.

In fact, these Conditions of Sale, together with the Conditions of Payment and Privacy Policy, may be updated or modified at any time by the Company that will give notice according to the time and manner that will be defined unilaterally by the same at its sole discretion.

The price of the Products, already indicated on the site, will be confirmed in the Order Confirmation in a separate manner for each of the Products ordered. The Company reserves the right to confirm or modify the prices of Products not in stock at the time of the Order Confirmation on the basis of current price lists if the same are different from those of the order date. The Order Confirmation will contain the image and model of the Products ordered, the order number, the date and time of the order and the User’s data. In case of temporary unavailability of the products ordered, the user will be notified promptly and will have the option to choose whether to complete the purchase or waive the same. The User agrees to promptly notify the Company of any corrections to be made to the data. The data included in the Order Confirmation will be necessary for the delivery of the Products and to identify all communications between the User and the Company.

The image accompanying the Products may not be fully representative of the characteristics of the Products and may differ in color and size.

D. Lgs. 206 of 2005 Consumer Code; D. Lgs. 70 of 2003 E-commerce.

Payment methods

-Bank Transfer

Choosing the payment by bank transfer, after sending the order the customer receives an email containing the bank details after which the goods are set aside pending the arrival of the transfer on the account.

-Cash on delivery
The cash on delivery is the method of payment to pay directly to the delivery of products ordered.
At the time of delivery the customer will pay the total order directly to the courier in cash. This method of payment is valid only for Italy and has an additional cost of 2 €.

– Paypal

Choosing the PayPal payment method, the customer can pay directly through your Paypal account. We reserve the right to ship the goods only to the address indicated on the account verified by Paypal.

-Credit cards and prepaid cards
It is possible to pay through the main credit cards and prepaid cards.
This system allows anyone who owns a credit card to buy in a simple, fast and secure.

-Warranty:
All products offered are covered by the manufacturer’s official warranty of two years for defects of conformity, according to DL 24/02.
Are not guaranteed damages caused by misuse and we will not be liable for direct or indirect damages resulting from improper use.
To take advantage of the warranty on a product purchased, just contact us to arrange the shipment of the object at our headquarters.

Customer Assistance:
The Customer Service Department is available from Monday to Friday from 09.00 to 18.00.
For any doubt or need, send an email to info@renatobalestraeyewear.it specifying your request or call the toll-free number: 800 111 222

SHIPMENTS

Shipping Italy: Shipments in Italy are made through Mercury Express couriers. The delivery takes place in 24 hours except for the islands for which it takes 48 hours. The products will be entrusted to the courier will leave within 5 working days. The cost of shipping is € 10. Shipments through Mercury Express courier will be monitored exclusively by our company.


International Shipping
International shipments are made through Dhl courier, delivery times are for Europe 2/3 days and for the rest of the world 3/5 days.
The cost of a shipment in Europe varies from 15 € to 35 € depending on the country of destination and weight volume of the order, while for the rest of the world the cost varies from 25 € to 45 €.
All products are shipped from our headquarters in Via Ferrante Imparato 190, Naples (Italy).

For orders from non-European countries will be charged customs or import fees when the package reaches its destination country.
These costs are charged to the recipient.

Changes and Returns:

We accept, with our maximum availability, your request to replace items you do not like with others you prefer or make a return. 
Returns must be made within 14 days.
Before shipping your package back, we ask that you notify us of your request via email.
Replacement or return can only be made if the item received has not been used in any way,
and is in perfect condition (including the original packaging): returns of damaged items will not be accepted, and therefore not replaced or refunded.
In Italy and abroad is charged to the customer and can take advantage of our courier Mercury Express.

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